Welcome to Tesla Air Conditioner ("we," "our," "us"). By accessing or using our website www.tesla.com.np (the "Site"), you ("you," "your," or the "User") agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services or purchasing our products.
1. Acceptance of Terms
By using this Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any additional terms, policies, or guidelines referenced herein. If you do not agree with these terms, please do not use our Site.
2. Changes to Terms
We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on this page. It is your responsibility to review these terms periodically. Continued use of the Site following any updates constitutes your acceptance of those changes.
3. Products and Services
We offer a range of air conditioning products, installation services, and related products through our Site. The availability of products and services may vary depending on location, and we do not guarantee that all items shown will be available for purchase.
Product Information: We strive to provide accurate product descriptions and images. However, we do not guarantee that the content is error-free, complete, or up-to-date.Pricing: All prices are subject to change without notice. Prices listed on the Site do not include delivery charges, or installation fees unless otherwise specified. 4. Orders and Payments
By placing an order through the Site, you agree to provide accurate, current, and complete information. We may require additional information to verify your identity or payment method.
Order Confirmation: After you place an order, you will receive an order confirmation email. This does not constitute an acceptance of your order, but an acknowledgment of your request.Payment Methods: We accept various payment methods. You agree to pay all applicable fees and charges.Order Cancellation: You may be able to cancel or modify your order before it has been processed. Once an order is shipped or installation is scheduled, cancellations may not be possible. 5. Delivery and Installation
Shipping: Delivery times and fees vary depending on your location. We make every effort to fulfill orders promptly, but we are not liable for delays caused by third-party carriers or unforeseen circumstances.Installation Services: If you purchase installation services, we will contact you to schedule an installation time. You agree to provide access to the installation location and ensure that the space is ready for installation. 6. Returns, Exchanges, and Refunds
Returns: If you are not satisfied with your purchase, you may be eligible to return it within 7 days from the delivery date. Products must be in their original condition and packaging. Custom or specially ordered items may not be eligible for return.Exchanges: Exchanges may be offered if the product is defective or damaged. Please contact our customer service team to initiate an exchange request.Refunds: Refunds will be issued to the original payment method, and may take up to 7 business days to process. 7. Warranty and Liability
Manufacturer's Warranty: All products are covered by the manufacturer's warranty, which varies by product. Please refer to the warranty details provided with each product for specific coverage.Limitations of Liability: We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product or service in question. 8. User Account
In order to access certain features or place orders, you may be required to create an account. You are responsible for maintaining the confidentiality of your account and password and agree to notify us immediately if you suspect any unauthorized use of your account.
9. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information.
10. Prohibited Conduct
You agree not to:
- Use the Site for any illegal or unauthorized purpose.
- Post or transmit any harmful, offensive, or defamatory content.
- Attempt to disrupt or interfere with the functioning of the Site.
- Violate any applicable laws or regulations.
11. Third-Party Links and Content
Our Site may contain links to third-party websites. These links are provided for your convenience, and we do not control or endorse the content, products, or services of these third parties. We are not responsible for any issues arising from your use of third-party sites.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Nepal. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Nepal.
13. Indemnity
You agree to indemnify and hold harmless Bhu Laxmi Group Pvt. Ltd., its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the Site or violation of these Terms and Conditions.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at: